My newgo ankle icepac is leaking the pellets from the seams. it has been used only a few times. how do i request a replacement or a refund? thank you

If you ever need a replacement or refund you need to go to "Customer Service" then go to "Chat with a Representative" then either the"bot" will offer a refund, or you can request to chat with a live person to either request a refund or a replacement.

Does the beaded side go outside or inside agains the skin? If beaded side is inside then the strap has to twisted for the velcro to stick.

The fabric side goes against the skin.

Will this fit all foot sizes ?

Pretty much but poor quality product. Breaks open shortly after a few uses and particles that fresh go all over the place!

Can these be adjusted to cover toe base?

The ice pack could cover either your ankle or your toes, but not both at the same time.

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NEWGO Gel Ice Pack for Ankle Pain Relief, 2 Pack Ankle Ice Pack Wrap, Reusable Cold Therapy Wraps for Sprains, Swelling & Injuries

NEWGO Gel Ice Pack for Ankle Pain Relief, 2 Pack Ankle Ice Pack Wrap, Reusable Cold Therapy Wraps for Sprains, Swelling & Injuries

Product ID: 163934467

Details

Brand
NEWGO
Age Range (Description)
Adult
Number of Items
1
Unit Count
1.00 Count
Special Feature
Breathable

🌀Stay-flexible frozen gel

♻️Reusable & multi-joint fit

❄️Dual-sided cold therapy tech

237 K

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Description

❄️ Stay cool, stay flexible, stay ahead of pain!

FSA HSA ELIGIBLE - Smart health investment with tax-advantaged purchase options
HOT COLD THERAPY - Microwave or freeze for instant, adaptable pain relief
STAY FLEXIBLE DESIGN - Conforms perfectly frozen for all-day comfort and mobility
DUAL SIDED COLD THERAPY - Customizable relief with ultra-soft fleece & deep-penetrating PVC sides
VERSATILE MULTI USE WRAPS - Fits ankles, wrists, calves, and more—treat multiple injuries with one pack

The NEWGO Gel Ice Pack for Ankle offers dual-sided cold therapy with a soft fleece side for gentle cooling and a PVC side for deep relief. Its stay-flexible gel remains pliable when frozen, ensuring a perfect fit around ankles and other joints. Designed for versatile use and quick transition between hot and cold therapy, this reusable 2-pack is FSA/HSA eligible, making it a smart, effective solution for managing sprains, swelling, and injuries.

Specifications

ASIN	B07VBDBYH9
Additional Features	Adjustable, Reusable
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#371,238 in Health & Household ( See Top 100 in Health & Household ) #2,199 in Cold Packs
Brand	NEWGO
Brand Name	NEWGO
Color	Blue
Container Type	Bag
Customer Reviews	4.1 out of 5 stars 2,406 Reviews
Item Dimensions	10 x 6 x 2.36 inches
Item Form	gel
Item Volume	2250 cubic centimeters
Item Weight	0.75 kg
Manufacturer	NEWGO
Manufacturer Part Number	TY-56
Material Type	Pvc
Material Type Free	Lead Free
Model Name	Ice Pack for Ankle Injuries
Model Number	Blau
Number of Items	2
Number of Packs	2
Product Style	Medical
Size	2 Count (Pack of 1)
Special Feature	Adjustable, Reusable
Target Use Body Part	Ankle
UPC	711347448812
Unit Count	2 Count
Use for	Ankle

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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Excellent communication throughout the order process. Product is perfect.

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237 K

Duties & taxes included

In stock

Sold byAmazon Papua New GuineaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Papua New Guinea.

Secure transaction

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